Hospitals in 2019 are faced with many challenges in addition to the everyday challenge of great patient care and outcomes. Many are struggling to keep their doors open and searching for avenues to reduce cost. So how can hospitals reduce cost without compromising the core of patient care? How can the C-suite make decisions to scale effectively and have immediate bottom line impact without compromising quality?
That’s where finding the right solutions vendor for partnership can make a difference. The vendor options continue to grow in the healthcare industry, offering an array of solutions for hospitals. But choosing a bad solutions vendor could be worse than not having one at all. That’s why we wanted to give you three areas to focus on when searching for the right solutions partner:
- Creative Solutions
Be sure the vendor is listening to your top areas of concern and offering a creative solution unique to the situation. The vendor should serve as the subject matter expert, providing new and innovative approaches to resolve the problems presented.
How will this solution serve the hospital better than an in-house model? Is there a creative approach that hasn’t been considered? Does the potential partner offer a team of six sigma experts to deliver process improvement roadmaps along with supportive data and analytics?
- Seamless Implementation
There are various components that support a successful implementation with your newly selected partner. Ensure the vendor has a clearly defined implementation process. There should be clear action items that show what the vendor is responsible for and what the hospital is responsible for.
A defined schedule and timeline from training to “go-live” is also essential. What does the project plan look like? Is there an Account Manager overseeing the implementation and throughout the contract?
- Customer Service
Once the partnership is in place, it’s important to make sure the customer service meets your expectations. There is internal customer service and external customer service.
Internal customer service is how the vendor services the hospital employees. What are the hours of availability? What is the escalation process? Are they accessible? You’ll be working closely (hopefully!) with this vendor, so you want to make sure the foundation is set for great communication.
External customer service is how the vendor serves your patients if they’re doing any telephonic workflows. How well do they interact with your patients? Do they treat patients as their own? An ideal partnership is when both the vendor and hospital view the vendor as part of the care team for your patients and not just a vendor.
If this hasn’t been your experience with vendors, or you’re interested in exploring vendor solutions for the first time, send us a message! We’d love to help you solve your hospital’s issues and help you scale.