Pharma & Life Sciences •3 min read Avoid Clinical Trial Dropouts When I joined Shearwater Health in 2012, we operated a Clinical Trials company that administered low acuity trials at seven sites across Ohio and Tennessee. I was surprised by the [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •3 min read Why Your Business Continuity Plan Failed During a Pandemic [Infographic] This is not another COVID-19 article. This is an article about why the Business Continuity Plan (BCP) for most businesses failed during a pandemic. Did your BCP include how to [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •3 min read Are Your Clinicians Practicing at the Peak of Their License? We have an epidemic. While a nursing shortage grows more pressing, healthcare organizations have clinicians completing tasks that can be described as administrative or near-clinical. It’s time for clinicians to [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •4 min read 5 Myths about Healthcare BPO Partners What is Healthcare BPO? Healthcare BPO (Business Process Outsourcing) is when a healthcare provider or organization outsources some or all of its business processes remotely. The remote work is usually [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •5 min read Where Do Humans Fit into the New Digital Workforce in Healthcare? When process outsourcing had its initial boom a few decades ago, many felt like they entered a warzone. The contact center representatives were the front-line "soldiers on headsets,” preparing to [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •4 min read Healthcare Productivity Is Still a Problem | How Your Organization Can Fix It The Productivity Imperative for Healthcare Recently CMS released the numbers for where our healthcare spend will be of GDP in 2027. Under current law, national health spending is projected to grow [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •3 min read How to Achieve Your Healthcare Innovation Goal in 2019 A Google search for “healthcare innovation” returns "about 209 million" results (in 0.59 seconds). If one adds “at scale” to “healthcare innovation” the search result is a more manageable 84.4 [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •3 min read The Healthcare Quadrant with the Greatest Need A recent article written by Christina Farr identified areas of focus (and importantly, the lack thereof) of different healthcare innovators and companies as categorized in quadrants of a foursquare box. [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •4 min read BPO vs. CPO – Why Business Process Outsourcing isn’t Enough for Healthcare When a healthcare company is facing clinical shortages and rising costs, what is the solution? There are 2 options we see companies traditionally use, but *spoiler alert* we’re also going [...] Read More
Pharma & Life Sciences •1 min read Medication Management for an Aging America Medications. Our country can no longer live without them. Americans are living longer than ever and the correlation to the increase in prescription drug utilization may not be a coincidence. [...] Read More
Health Plans, Managed Care, Pharma & Life Sciences, Providers •3 min read A.I. or A.I.? An Acronym Worth Considering in Healthcare In 1996, World Chess Champion Garry Kasparov challenged IBM supercomputer Deep Blue in a chess match and won. But in 1997, Deep Blue defeated Kasparov in a rematch, marking the [...] Read More
Pharma & Life Sciences •3 min read Improving Data Accuracy and Reducing Delays in Clinical Trials with Lean Six Sigma As competition and rising clinical trial costs continue to strain pharmaceutical and life sciences companies, the need to streamline processes, reduce errors, and improve quality and accuracy is greater than [...] Read More